AI Usage & Transparency Policy
Effective Date: February 17, 2026
At DowAnd Group Shop, we use artificial intelligence (AI) to enhance your shopping experience while maintaining transparency about how and where AI is deployed.
How We Use AI
We use AI technology in the following ways:
- Product Descriptions & Content: Some product descriptions, collection copy, and marketing content may be AI-assisted or AI-generated, then reviewed and edited by our team for accuracy and brand voice
- Customer Service: AI-powered chatbots and assistants may help answer common questions, provide product recommendations, and assist with order inquiries
- Personalization: AI analyzes browsing patterns and preferences to suggest relevant products and customize your shopping experience
- Image Enhancement: Product images may be enhanced or generated using AI tools to showcase designs, particularly for our print-on-demand offerings
- Inventory & Operations: AI helps optimize inventory forecasting, shipping routes, and fulfillment efficiency
Your Data & AI
- AI systems may process your browsing behavior, purchase history, and interactions to improve recommendations and service
- We do not sell your personal data to third-party AI training companies
- All data handling complies with our Privacy Policy and applicable regulations (GDPR, CCPA, etc.)
- You can opt out of personalized recommendations by adjusting your account settings or contacting us
Human Oversight
- Our team reviews all AI-generated content before publication
- Complex customer service issues are escalated to human staff
- Product quality, fulfillment, and customer care decisions involve human judgment
Transparency Commitment
- We clearly label AI-generated images when used for product visualization
- Customer service interactions will identify whether you're chatting with AI or a human team member
- We continuously evaluate AI tools to ensure they align with our values of quality, sustainability, and customer trust
Questions or Concerns
If you have questions about our AI usage or wish to opt out of AI-powered features, please contact us at shop@dowandgroup.shop.
