PRE GAME

We are currently shipping to addresses within in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Safe Payments: We use Shopify Pay, Apple Pay, and Google Pay for secure and reliable transactions.

Privacy: Your data stays private; we never share it without consent.

Return-Policy: We guarantee a 30-day return window for most items. Each vendor manages their own returns, but we ensure minimum buyer protections.

Key Points:

• 30-day returns for most items in original condition
• Start returns via "My Orders" → "Request Return"
• Vendor pays return shipping for damaged/incorrect items
• Refunds processed within 5-7 business days after inspection

Non-Returnable Items:

Custom products, perishables, digital items, intimate apparel, and final sale items.

Need Help?

Contact us at shop@dowandgroup.shop